REFUND POLICY
By placing an order at https://scentcity.ca you agree to the full terms of our return policy clearly listed below:
Unlike most fragrance companies we are proud to offer a satisfaction guarantee and will accept all returns for store credit and/or exchange on orders placed within canada until you find a fragrance from our collection that is to your liking. We are unable to offer returns/exchanges on orders placed outside of the canada at this time due to international shipping regulations.

• sale items are still applicable for exchange/return for store credit as a part of our 100% satisfaction guarantee.the cost of the original shipping and payment processing fees for your order(s)/package(s) will be deducted from your refund. you will be responsible for shipping costs to return your item(s).fragrance(s) must contain at least 95% or more of original liquid and be in original packaging (box in tact) scent city perfumes  is not liable for any return packages that may become lost, damaged, or stolen in-transit. please keep your proof of postage and/or return tracking number when shipping back your returns. we are pleased to accommodate returns and exchanges within 30 days. if 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it containing 95% or more of the original liquid in the bottle. it must also be in the original packaging including the velvet pouch it is contained in. to complete your return, we require a receipt or proof of purchase.refunds (if applicable)once your return is received and inspected, we will send you an email to notify you that we have received your returned item. we will also notify you of the approval or rejection of your refund.late or missing refunds (if applicable)if you have not received a refund yet, first check your bank account or credit card statement again.then contact your credit card company, it may take some time before your refund is officially posted.your next step will be to contact your bank. there is often some processing time before a refund is posted.if you’ve done all of this and you still have not received your refund yet, please contact us at support@altfragrances.comshippingyou will be responsible for paying for your own shipping costs for returning your item. shipping costs are non-refundable.if you receive a refund, the cost of the original shipping charge will be deducted from your refund, only the cost (subtotal) for the products that you originally ordered will be refunded.the original cost of shipping will be deducted on “free shipping” offered orders.in circumstance of returns back to original form of payment. returns back to original payment may take 5-10 business days. restocking fee of $5.00 per item will apply for returns back to original payment method.